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    PrimeLight for SaaS

    In-out integrated consulting management solution based on call-Infra system in IPCC environment

    for customer service such as customer management, marketing management, civil complaint management.

    PrimeLight (Prime+Guiding Light) is a customer's lighthouse for fast deployment and stable operation.

    Customer management integrated package

    System of Data Dictionary establisiment

    Template suitable for each industry

    Overuse of an architecture that is flexible in standardization and scalability
    User-focused UX/UI customization

    Motivation for business growth and foundation for diversification

    PrimeLight Service Organization

    Web portal

    Consult/consultant management

    Helpdesk

    Statistic

    System management

    Biling managment

    Campaign managment

    Package management

    Contract management

    In/external/association

    Complaint/knowledge management

    Call-Infra Interface

    Web portal

    Consult/consultant management

    Helpdesk

    Statistic

    System management

    Biling managment

    Campaign managment

    Package management

    Contract management

    In/external/association

    Complaint/knowledge management

    Call-Infra Interface

    " SaaS convert·development of

    in/out integration consulting management solution (PrimeLight) "

    Small and medium-sized service users need a low-cost, high-efficiency SaaS service

    that reduces various costs associated with hardware and software purchases and system maintenance.

     

    Recognizing the need for integrated in-out consulting management

    for relationship management and communication with customers, but there is a burden for the cost of introducing software and systems.

    Customer management

    integrated package

    Providing suitable templates

    for each industry

    The foundation for business

    expansion and diversification

    System based on Data Dictionary

    Standardized and scalable

    architecture applied

    Consulting/ServiceCampaignSFA

    Internal call center

    SaaS market

    External CRM SaaS market current status
    In the consultation manag ement of customer compl aints and service requests , systematic management is insufficient. => Product / service is insufficient du e to accumulation of com plaints.Internet service is used on a single occasion to send e-mails and texts, but it is difficult to analyze the ef fect of sending results an d manage traceability.Customer information dis appears or business gaps occur due to frequent res ignation or moveme nt of salespeople

    Cloud call center service provided by 3 telecomm unication companies / Se rvice composition of user UI items is li mited / Infra service concen trated ty pe

    Due to the high complexit y and cost of the system to be used by small and m edium -sized enterprises, it is just used by some co mpanies.
    Consulting/ServiceCampaignSFA
    In the consultation management of customer complaints and service requests, systematic management is insufficient. => Product / service is insufficient due to accumulation of complaints.Internet service is used on a single occasion to send e-mails and texts, but it is difficult to analyze the effect of sending results and manage traceability.Customer information disappears or business gaps occur due to frequent resignatio n or movement of salespeople.

    Internal call center

    SaaS market

    External CRM SaaS

    market current status

    Cloud call center service provided by 3 telecommunication companies / Service composition of user UI items is li mited / Infra service concen trated type

    Due to the high complexity and cost of the system to be used by small and medium -sized enterprises, it is just used by some companies.

    Main Functions

    PrimeLight service usage process

    PrimeLight is a call center system, which is a process that performs offline negotiations and contracts in advance due to the specificity of the business.

    After the contract is completed, the PrimeLight manager assigns a program for each customer, and then the customer uses the PrimeLight service.

    Application and inquiry

    Service guide

    Estimated amount information/confirmation

    Service use confirmation/agreement

    Create a service configuration account

    Use of cloud services

    Application and inquiry

    Service guide

    Estimated amount information/confirmation

    Service use confirmation/agreement

    Create a service configuration account

    Use of cloud services

    Offline

    Online

    Prior discussion

    - services tailored to the customer's business

    - Number of users and programs used

    -Call-infra and legacy I/F processing

    Contract

    Conclusion based on prior discussion

    Assigns program

    - After the contract is confirmed

    The manager adds user accounts and assigns programs to clients

    - If additional development of call-infra and Legacy I/F is required, additional development proceeds.

    PrimeLight Using

    Customer uses PrimeLight service

    02 - 6119 - 6400

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